Frequently Asked Questions

Yes! We offer free standard shipping on all orders of $50 or more within the contiguous United States. Orders under $50 ship for a flat rate of $9.95.

Most orders ship within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout.

Currently, we only ship within the United States. If you need international shipping, please contact us at 888-565-6163 and we'll do our best to accommodate your request.

Absolutely! Once your order ships, you'll receive an email with tracking information. You can use this to monitor your package's progress.

We offer a 31-day return policy on most products. Items must be returned in their original packaging and in like-new condition. Contact us to initiate a return.

To start a return, call us at 888-565-6163 or email info@allaboutvacuums.com with your order number. We'll provide you with return instructions and a shipping label if applicable.

Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The refund will be issued to your original payment method.

If your item arrives damaged, contact us immediately at 888-565-6163. We'll arrange a replacement or full refund at no additional cost to you. Please keep all packaging materials for the claim process.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay and Google Pay through our secure checkout powered by Stripe.

Yes! If you find a lower price from an authorized dealer, we'll match it. Simply call us at 888-565-6163 or email us with a link to the lower price, and we'll take care of the rest.

For larger purchases, please contact us at 888-565-6163 to discuss available payment options. We want to make sure you can get the vacuum you need.

Yes! We have factory-trained technicians who service all major vacuum brands in-house. Most repairs are completed within a few days.

Repair costs vary depending on the issue and the vacuum model. We offer a free diagnostic evaluation. Call us at 888-565-6163 or bring your vacuum to our showroom for an assessment.

Yes! Bring in your old vacuum and we'll give you credit toward a new one. The trade-in value depends on the condition and brand of your current vacuum. Visit our showroom or call for details.

We service all major brands including Miele, Riccar, SEBO, Simplicity, Dyson, Hoover, Shark, and many more. If you're unsure, give us a call and we'll let you know.